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What Our Legal Terms Mean for Your Account

hi888 operates under terms that define how your account, data and wallet interactions are handled. Access to our platform — including deposits via bKash, Nagad or Rocket — depends on your local law and whether your region is eligible.

Account eligibility by regionbKash, Nagad, Rocket wallet termsData and privacy rightsPolicy contact availableBangladesh access subject to local law
hi888 What Our Legal Terms Mean for Your Account
POLICY CONTACT

Reach Us on Legal or Account Questions

For legal queries — policy clarifications, account suspension questions or requests to review your data — you can contact our team through the channels below. We respond to written queries in the order they are received and will confirm receipt by the same channel you used.

Live Chat Open the chat widget from your account dashboard. Our team handles policy and account queries alongside general support — state your query is legal-related at the start.
Email Support Send a detailed message to our support address found in your account portal. Include your registered mobile number and the policy section your query refers to.
Account Help Centre Log in and go to Account Settings, then Help. Written requests for data access or account review are submitted from there and tracked with a reference number.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We apply the same data and security standards to every account regardless of which payment method you use. Here is what that looks like in practice for bKash, Nagad and Rocket account holders in Bangladesh.

Data Handling

We collect only what is needed to verify your account and process your bKash, Nagad or Rocket transactions. We do not sell your personal data to third parties under any circumstances.

Cookies and Tracking

Our site uses session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

Each login triggers an OTP to your registered mobile number. If your number changes — for example, the one tied to your bKash or Nagad account — update it immediately via Account Settings to avoid access issues.

Data Retention and Requests

We retain account and transaction records as required by our operating terms. To request a copy of your data or ask for a record to be reviewed, submit a written request through the Account Help Centre.

Common Questions About Our Policies

These are the questions we receive most often about account eligibility, data rights and how our legal terms work in practice for Bangladesh.

Access depends on your local law and whether your region meets our eligibility criteria. We recommend you check your local regulations before opening an account or making any deposit.

We collect your name, mobile number and payment method details — such as your bKash or Nagad wallet number — solely to verify your identity and process transactions on your account.

Log in, go to Account Settings, then Help, and submit a written data access request. We confirm receipt with a reference number and respond through the same channel.

We retain transaction and identity records for the period required under our operating terms. Once that period passes, data is deleted unless a legal obligation requires us to keep it longer.

Updated terms are published on this page before they take effect. If you continue using your account after an update goes live, that counts as acceptance of the revised terms.

No. Deposits are initiated from your own wallet app and cleared at our end once the transfer confirms. We never store your wallet PIN or app credentials on our systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.