What We Collect and Why We Collect It
When you open an account with hi888, we collect the information you provide directly — your name, contact details, and the mobile wallet identifiers you use to transact through bKash, Nagad or Rocket. We also log session data: device type, browser, IP address and the pages
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you navigate within the lobby. This helps us detect unauthorised access and keep your account secure. Payment transaction records — including the mobile number linked to your bKash or Nagad wallet and Rocket transfer references — are retained as required to verify deposits and process withdrawal
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requests. We do not sell your personal data to third parties for marketing. Where we work with third-party service providers such as payment processors or security infrastructure partners, we share only the minimum data those partners need to perform their function. Any data sharing is governed
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by written agreements that bind those partners to confidentiality standards. We may also retain data to comply with applicable legal obligations, which vary depending on your jurisdiction and eligible region. If you have questions about what we hold on your account, our support team can tell
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you — see the contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.