Reference

Terms and Conditions for Using hi888

These terms set out what you agree to when you open an account with hi888 and use our lobby, including deposits and withdrawals through bKash, Nagad, and Rocket.

Account holder rulesbKash, Nagad, Rocket wallet termsEligibility by regionAccount suspension conditionsHow changes are communicated
hi888 Terms and Conditions for Using hi888
HOW WE HANDLE THIS

Our Approach to Terms Compliance

Wallet Verification We verify bKash, Nagad, and Rocket details against your registered account before processing any withdrawal. Mismatches are flagged, not silently rejected, and we contact you to resolve them.
Account Security Your account is protected by a one-time PIN sent to your registered mobile number on each login. We do not share your login credentials or wallet details with third parties.
Data Retention We keep transaction records for as long as required to support account queries and any disputes. You can request a summary of your transaction history through the account help section.
Term Change Notice When terms change, we post the new version at this URL and send a notice to your registered contact. The effective date is clearly shown so you have time to review before it applies.
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat window from any page in your account. Use this for questions about a specific clause, a wallet mismatch notice, or a suspension flag on your account.

Email Support

Write to our support address for formal queries about account closure, term changes, or eligibility disputes. Keep your registered wallet number in the subject line.

Account Help Page

Your account dashboard has a help section where you can raise a terms-related ticket directly, with your transaction history attached for context.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions, and how terms changes work. If your question is not here, reach out through live chat or the account help page.

Access and eligibility depend on local law in your region. These terms apply to any account opened on hi888, but it is your responsibility to confirm that use is lawful where you are.

Wallet name matching is a condition of our terms to prevent unauthorised transfers. If the names differ, withdrawals are held until you verify ownership through our account help process.

A suspension does not automatically forfeit your balance. We contact you on your registered channel first, explain the reason, and give you a path to resolve the issue or close your account.

Our terms require withdrawals to go back to the same wallet used for the deposit — bKash, Nagad, or Rocket. Changing the withdrawal method requires a fresh verification step through account support.

We post the updated terms at this URL and send a notice to your registered contact before the change takes effect. The notice states the effective date clearly.

Contact us through live chat or the account help page before the effective date shown in the change notice. We will process the closure and confirm the status of any remaining balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.